Acceptance of the Agreement
With this agreement, VEU, which provides the services stated on the website at veu.one owned by VEU, and the Customer are deemed to have accepted the articles and conditions stated below regarding the use of the site and the services that can be purchased through this site. The Customer is deemed to have signed this agreement by sending its order to VEU over the internet; VEU is deemed to have signed this agreement by accepting the Customer's order.
Parties
- VEU: refers to Cloud Technology Informatics Services Trade Inc.
- Customer: refers to the person, institution or organization that applies to benefit from the Service and/or services and creates a Customer registration.
- Services: refers to all the services and offerings presented, sold and provided through the website at https://veu.one.
1. Subject of the Agreement
1.1. The subject of this agreement is the protection of mutual rights and the determination of obligations regarding the services stated on the site.
1.2. The Parties declare, accept and undertake the accuracy of the information written in this agreement.
2. Membership Transactions
2.1. Membership information is the information entered by the Customer at the time of becoming a member. Since this information will be used in the transactions carried out, it is assumed that the Customer has entered this information without error, completely and accurately. The responsibility for any error in this regard belongs to the Customer.
2.2. VEU reserves the right to suspend services to a Customer who intentionally makes a false identity declaration in any way, until the Customer provides their real identity or contact information.
2.3. The Customer is responsible for the security of all member information, passwords and credentials provided to them by VEU. VEU cannot be held responsible for any damages that may arise if these passwords and credentials fall into the hands of third parties.
2.4. Parties that are in dispute over Customer accounts registered with VEU must resolve the matter among themselves. When VEU deems it necessary, it has the right to suspend the account and related services and to request official documents or a court decision from the parties in order to identify the real owner of the account. In line with these investigations, the joint declaration of the parties or a judicial decision, VEU transfers the disputed account to the real rights holder.
3. Rights and Obligations of the Parties
3.1. Content and Publication of the Website
3.1.1. The Customer is responsible for the data and content it hosts in the disk partitions and/or databases allocated to it.
3.1.2. VEU does not permit the public distribution, without the permission of the rights holder, of text, audio, partially coded or full-version programs and image data in any format — such as musical notation, books, e-books, mp3 and various video formats — that are contrary to the laws of the Republic of Turkey, recognized international agreements and national/international intellectual, artistic, patent and trademark rights, nor their storage in the disk space allocated to the Customer.
3.1.3. When VEU detects such data as defined above, it has the right to suspend or completely cancel the services it provides to the Customer.
3.1.4. In the event that applications or programs run by the Customer in the disk partition, server, virtual server or database allocated to it sabotage the services it shares with other Customers, VEU reserves the right to suspend or completely cancel the services so that other Customers are not harmed.
3.1.5. The publication of websites on which any security vulnerability has been detected may be stopped without notifying the Customer; as long as the security vulnerability continues, VEU has the right not to continue the service. Publications on the website must respect human dignity, fundamental rights and freedoms; must not contain content that would impair the physical, mental and moral development of youth and children; must not be of a nature that would harm the peace and welfare of the family; must not encourage people to bad habits such as drug addiction, prostitution, obscenity and gambling; and third parties must be provided with the right of reply and correction for published content that violates their personal rights.
3.1.7. VEU has the right to remove, without any explanation or application and without needing to obtain the Customer's approval, publications whose content falls into any of the following topics:
- Encouraging suicide,
- Sexual abuse of children,
- Facilitating the use of drugs and incendiary substances,
- Supplying substances dangerous to health,
- Obscenity,
- Prostitution,
- Providing places and facilities for gambling,
- Crimes under Law No. 5816 on Crimes Committed Against Atatürk.
3.2. Provisions Regarding E-Mail
The use of VEU e-mail servers for the purpose of sending unwanted, disturbing or advertising bulk e-mail to the e-mail addresses of third parties is prohibited. When VEU detects the sending of unwanted, disturbing, advertising bulk (spam) e-mail in line with its complaint, notification or warning systems, it has the right to suspend or completely cancel the services it provides to the Customer.
3.3. Privacy
3.3.1. Demographic information belonging to Customers may be shared with the site's advertisers; this sharing does not include the transfer of Customers' personal information.
3.3.2. When VEU provides any service to its Customers (payment infrastructure etc.) through a third party, the information necessary for the realization of that service is transmitted to the third party. The party in question cannot use this information for any purpose other than the realization of the service; if it does, VEU cannot be held responsible for this.
3.3.3. With this agreement, VEU may show all persons, institutions, organizations and brands it serves as references in its other projects and/or publish them on its own website. Persons, institutions or organizations that do not wish to be disclosed as references must notify VEU Customer Services in this regard.
3.3.4. There may be links from VEU's website to other sites. VEU is not responsible for the content and privacy policies of the other sites to which links are provided.
3.4. Backup
The obligation to back up and store Customers' data belongs to the Customer. VEU will subject all of the Customer's data to regular backup and maintenance. Nevertheless, VEU is not responsible for errors, damages and losses that may arise from interruptions or data loss that may occur in VEU's services. The backup of data is the Customer's responsibility unless otherwise stated in the agreement text.
3.5. Other Rights and Obligations
3.5.1. VEU will provide the services that the Customer has submitted as an order and paid for. With the order acceptance message, VEU is deemed to have accepted that it has collected the relevant fee and undertakes to provide the service in question.
3.5.2. After the order acceptance and confirmation of the transactions, VEU will transmit to the Customer the control panel, FTP, SQL and e-mail usernames and passwords related to the service, and the service will thus have commenced.
3.5.3. The Customer undertakes to comply with the declarations and warnings it receives from VEU within the scope of the service it has received. The Customer cannot distribute or sell to third parties the services provided to it, whether paid/free and limited/unlimited.
3.5.4. The Customer undertakes not to access files or programs it has no right to access using the software and programs it owns; and accepts and undertakes to cover any damages and/or compensation claims that may arise if it does so or attempts to do so.
3.5.5. The Customer accepts and undertakes that taxes, duties and similar obligations that are in effect during the use of the services received or that will come into effect during the agreement period belong to it and that it will cover them.
3.5.6. The Customer accepts that it is responsible for all files, documents and programs it hosts; the applications it will use with website and e-mail services; and all transactions it carries out, and that it personally assumes all legal and criminal liability that may arise from the illegality of this data, information and declarations. No direct or indirect fault can be attributed to VEU for issues that may arise in this regard, and no compensation for damages can be claimed.
3.5.7. VEU does not review, verify or endorse pages before they are sent, nor does it take responsibility for pages created by the Customer. VEU may terminate the Customer's account for violation of this agreement or for any other reason, or because it believes it is harmful to its own or its Customers' business. VEU has the right to delete the account and/or files on the servers without notifying the Customer from the moment it learns of acts constituting illegality.
3.5.8. VEU cannot be held responsible for any material/moral damages that may arise from the incorrect use of Customer data within the service it provides, from data content, or from any data used via e-mail. Unless an interruption or data loss that may occur in the services arises from VEU's intentional active action, no responsibility can be attributed to VEU for reasons such as fault or gross fault.
3.5.9. In the event that the content published by the Customer is unlawful, following the first notification to be made by the relevant persons and official authorities, VEU has the right to remove or block the content, or to delete the account and the files on the servers, without the Customer's approval.
3.5.10. In the event that third parties transmit to VEU, by written application, claims of rights infringement and requests for removal of content due to content published at the Customer's will and request, VEU has the right to remove the content from publication and to publish the content prepared by the claimant for a period of 7 (seven) days, without any obligation to question the seriousness and justification of the application, but without this meaning that it waives this right and obligation.
3.5.11. It is prohibited to keep any illegal content and files on VEU's servers.
3.5.12. The Customer must license the Microsoft software it will use in all hosting services it receives, uses or rents through VEU, through VEU. The Customer is responsible for contrary behavior.
3.5.13. All VEU Customers are deemed to have accepted the relevant Microsoft End User License Agreement within the framework of the Microsoft software and products they use.
3.5.14. The Customer cannot use the resources of VEU's systems (for example CPU, RAM and network resources) at a high rate in a way that would prevent/restrict the services provided to other Customers. In this case, VEU may request that resource usage be reduced to an acceptable level or that additional technical hardware/resource costs be paid; otherwise it may terminate the agreement without any refund obligation. Additionally, an additional service fee may be requested due to limit overrun.
3.5.15. VEU is obliged to store the traffic information specified in the relevant regulation for the period determined in the legislation, no less than six months and no more than two years, regarding the services it provides, and to ensure the accuracy, integrity and confidentiality of this information.
3.5.16. Those who register for membership through VEU's resellers are indirect customers with respect to VEU. Indirect customers cannot claim any rights from VEU and have no right of claim against VEU; they accept that their sole counterparty in billing, technical support and all other matters is the reseller.
4. Domain Name Registration
4.1. VEU carries out the domain name registration transactions that have been ordered by the Customer and whose payment has been made without issue. The owner of the registered and paid domain name is the Customer. VEU may carry out transactions on the domain name in line with the Customer's requests; if editing, change or transfer is requested, it carries this out as soon as possible.
4.2. If the ordered domain name cannot be registered by VEU due to disruptions that may arise from the receipt verification of orders created with a transfer commitment, from the Virtual POS application, or from the update period of the domain name root databases (ICANN-related), the Customer is refunded; VEU cannot be held responsible for this issue.
4.3. VEU registers domain names through companies holding an ICANN license. VEU cannot be held responsible for disruptions arising from these companies or the ICANN system.
5. Matters Regarding SSL
If an SSL certificate becomes unusable due to user errors such as during the installation of SSL certificates or the Customer deleting the private key it created on its own computer, VEU helps the Customer to resolve the error; however, if the error cannot be resolved, the responsibility belongs to the Customer.
6. Terms of Use for the AdWords Trial Coupon
The use of the trial coupon is subject to certain registration and conditions: the coupon is only valid for new AdWords customers who have completed the online registration process at the relevant AdWords address, created their account no more than 14 days before the date the coupon code was entered, and whose billing address is in Turkey. A customer can use only one trial coupon.
The coupon value is processed automatically after the coupon code and billing preferences are entered into the account; advertising costs exceeding the coupon value and taxes to be accrued belong to the customer. The coupon cannot be transferred, sold or exchanged; the offer can be changed or withdrawn at any time by the relevant Google company, and the coupon expires 3 months after the date it was first printed. Google and AdWords are trademarks of Google Inc. All registered customers are deemed to have read and accepted the Service Agreement and the related Service Policies.
7. Agreement Period and Termination
7.1. This agreement begins with the arrival of the order and payment transactions to VEU over the internet, with the specified rights and obligations of the parties.
7.2. The agreement period is as long as the payment period the Customer selected for the relevant service at the time of ordering.
7.3. If the parties have not warned, up to 10 business days before the end of the agreement, that it will end at the end of the period, the agreement is extended with the same terms and provisions for the previous period (changes in the fee are reserved).
8. Fee and Its Payment
8.1. Invoices sent by VEU must be objected to in writing by the invoice holder within 8 days in case of any dispute; otherwise the invoice is deemed accepted as is.
8.2. The payment method and VAT differences are shown at the time of ordering along with the total amount; the fees to be paid are notified by VEU according to the Customer's monthly or annual payment preference.
8.3. The fee to be paid in return for the services provided to the Customer is the amount stated at the time of ordering. VAT is later included and calculated in the stated fees and notified to the Customer, and collection is carried out.
8.4. VEU reserves the right to make prospective changes to prices and tariffs without prior notice. The Customer hereby declares and undertakes that it accepts possible changes.
8.5. The fee is paid by converting it to Turkish Lira at the effective selling rate of the Central Bank of the Republic of Turkey on the invoice date.
8.6. The fee is collected by the end of 5 (five) business days from the invoice issuance date; if there is a credit card payment instruction, it is charged from the credit card. If there is no instruction, the Customer is obliged to pay the fee to the bank account numbers stated in the contact address or to VEU in person.
8.7. In the event of late payment, VEU reserves the right to issue an exchange-rate difference invoice.
8.8. VEU has the right to suspend the relevant service until the Customer completes the payment or, for Customers with a credit card instruction, until the provision issue is resolved. During the continuation of the issue, e-mail, web and FTP access cannot be made and e-mail accounts are blocked, with incoming e-mails rejected.
8.9. In the case of renewal, services not paid by the final payment date are suspended within 7 (seven) days; if payment is not made, all data (e-mail, database, files etc.) along with backups are deleted from the servers after 15 (fifteen) days. In this case, the Customer cannot attribute fault to VEU. If the issue lasts more than 7 days, VEU may terminate the agreement unilaterally.
8.10. Following a termination that occurs in this way, the Customer declares, accepts and undertakes that it will not request back the last agreement fee it paid regardless of the remaining period, and that it will pay a commercial punitive compensation of 5 times the prevailing equivalent agreement price on the termination date.
8.11. The Customer may terminate the agreement at the end of the period, without stating any reason, provided that it gives written warning 10 days before the agreement ends with its normal period.
8.12. If the agreement is terminated by the Customer before the end of the agreement period, the Customer declares, accepts and undertakes to pay VEU 1/2 of the fee to be paid until the end of the agreement, in a lump sum and in advance.
8.13. If the Customer does not pay within 7 days following the application date for the services received, it is deemed to be in default. In this case, VEU may issue an exchange-rate difference invoice and, if it wishes, request a monthly late payment interest of 5% from the invoice date.
8.14. If VEU files a lawsuit or enforcement proceeding for any receivable arising from this agreement, the Customer declares, accepts and undertakes to pay a monthly late payment interest of 5%, a penalty clause of 20% of the outstanding debt, an attorney fee of 10%, and all other legal expenses.
8.15. If VEU applies for precautionary attachment and precautionary injunction for the collection of its receivables, the Customer declares, accepts and undertakes that VEU does not need to pay a guarantee; that if a guarantee is nonetheless requested by the courts, it will cover the commission and all kinds of fees arising from the guarantee letters; and that it will not object in this regard.
8.16. If the service purchased by the Customer is attacked for any reason and this makes it difficult or impossible for VEU to provide service, VEU reserves the right to cancel the service and not refund the fee it has collected.
9. Communication and Information Addresses
9.1. The Parties have accepted, declared and undertaken the postal addresses stated in the order address as their legal domicile for all kinds of notifications arising from this agreement.
9.2. All kinds of notifications made to these addresses are deemed to have been served even if they do not reach the hands of the parties. Unless address changes are notified to the other party in writing, the old addresses remain valid. The announcement VEU will make on its website regarding an address change is deemed a written notification.
9.3. VEU may send messages, information, writings, warnings, payment notifications, account activity schedules and statements to the e-mail address it allocates to the Customer during the agreement period. The Customer declares, accepts and undertakes that it cannot claim that these communications were not received/did not arrive and that they will be deemed legally served on the date they were sent.
10. Validity of Records
The Parties accept, declare and undertake that, in disputes arising from this agreement, VEU's books and computer records, the preserved electronic mail and similar communications, the telephone call records between the parties, and the records made by the Customer over the internet and backed up on VEU's computers will constitute valid, binding, conclusive and primary evidence within the meaning of the Code of Civil Procedure, and that this article is in the nature of an evidence agreement.
11. Force Majeure
In all cases legally considered force majeure, VEU is not obliged to perform any of its obligations determined by this agreement late, incompletely or not at all, and these situations are not deemed default; no compensation under any name can be claimed from VEU for these situations. "Force majeure" is interpreted as events beyond the reasonable control of the relevant party — including but not limited to natural disasters, rebellion, war, strike, communication problems, infrastructure and internet failures, software failures, power outage and adverse weather conditions.
12. Final Provisions
12.1. The memberships of Customers who insult, swear at, threaten or use degrading expressions toward VEU via veu.one, phone, e-mail and other communication channels are cancelled, no refund is made, and VEU reserves the right to file a criminal complaint against these customers.
12.2. In matters not specified in this agreement, Law No. 5651 "on the Regulation of Publications Made on the Internet and Combating Crimes Committed Through These Publications" and other relevant legislation provisions apply.
12.3. VEU provides services only to customers within the borders of Turkey; it does not sell to foreign countries outside Turkey.
12.4. VEU is obliged to keep its identifying information on its website in an up-to-date manner and accessible to customers within the framework of the principles and procedures determined by the relevant regulation.
12.5. VEU does not provide services to customers resident in the following countries: Belarus, Cuba, Iran, North Korea, Sudan, Syria and other countries that may require permission or approval due to export control/sanctions. The Customer declares and warrants that it is the party doing business, resident and operating in the jurisdiction. VEU is the sole authority authorized to monitor the situation and has the right to immediately terminate/end the service without written prior notice when it detects a violation of the declarations and warranties; in such a case, the Customer agrees to pay the entire remaining debt in its account.
13. Competent Courts and Enforcement Offices
Istanbul Central (Çağlayan) Courts and Enforcement Offices are competent in the resolution of all disputes that may arise during the implementation of this agreement.
14. Entry into Force
In the event that payment for the order placed through the website owned by VEU is made, the Customer is deemed to have accepted all the conditions of this agreement. VEU is obliged to make the software arrangements that will ensure that an order cannot be placed without confirmation that the agreement has been read and accepted by the Customer on the site.
Last updated: June 2026